CATOFF Systems warrants all our newly purchased products to be free of manufacturing defects for a period of TWO years following the date of manufacture. Product serial number on the module backside contains this date and is stored in our database.
Look at this picture for example. 200788 means 20 - year (2020), 07 - month (July), 88 - module id number.
This warranty does not cover any damage or malfunction caused by incorrect use – such as excessive effort applied to knobs or connection sockets, high voltage levels, or exposure to extreme temperature or moisture levels. Any physical damage of PCB or parts of module means warranty is void
If you have any trouble with the module or other CATOFF product, please contact our tech support. To make any enquiry we ask you to fill out the following information
- product name
- serial number
- where it was purchased
- your location
- what is the problem